MIKAI KRISTELL aims to ensure its customers’ full satisfaction.
If you are not completely satisfied with your purchase, you may return your item for store credit. There will be no cancellations, refunds, or exchanges. No cancellations will be made once an order has been placed.
To return an item, the following conditions must be met:
- Returns must be made within 7 days of delivery and postmarked no later than 7 days from date of delivery to be eligible for credit.
- The returned item must be unworn and complete with original packaging and tags still attached. Items cannot be worn, altered, damaged, free of any stains, odors, hairs, deodorant, or perfume.
Once item(s) are received and inspected, store credit will be issued for returned item(s). MIKAI KRISTELL is not responsible for risk of loss or damage during return shipment. All costs associated with returning an item is the customer’s sole responsibility.
Store credit will be given for the retail price of the returned item(s) purchased.
Please use the store credit form that was shipped with your order and include your order number on the form with your return. We will send you an email when your return package is delivered back to us. Please note, returns do take 4-10 business days to process upon receiving the returned item(s).
Once your return is processed and your credit is issued, you will receive a confirmation email.
Returns for Store Credit can be sent to:
If you received an incorrect or damaged item, please contact us directly at mikaikristell@mikaikristell.